Operations and Logistics Coordinator

Consider joining Metal Exchange as an Operations and Logistics Coordinator at our St. Louis, MO location. The Operations and Logistics Coordinator will be responsible for executing the transportation, customer service, contract administration, processing, and inventory management elements of the Rolled Products business unit.

This entry level role functions in a fast-paced, demanding environment to ensure business unit objectives and customer requirements are met or exceeded. Excellent communication, organizational skills, time management, and attention to detail are essential to be successful in this position. This role requires that you work on-site in our St. Louis, MO office.

Essential Duties and Responsibilities:

• Execute end‑to‑end shipment coordination from dispatch through delivery, ensuring compliance with customer service requirements.
• Monitor shipment execution, proactively resolve delays, rejections, claims, and other exceptions, and ensure timely resolution to minimize service disruption.
• Maintain productive working relationships with carriers and processors; track performance, request lane rates, and negotiate competitive transportation and processing rates.
• Prepare, process, and distribute all shipping and transportation documentation required for cargo movement, contract execution, and customer compliance.
• Accrue shipping and processing costs, settle shipments and contracts, and coordinate closely with Accounting, Credit, and Risk to ensure accurate financial execution and adherence to credit limits.
• Provide consistent, timely communication with customers, Sales, suppliers, processors, warehouses, and carriers to support accurate order execution and customer satisfaction.
• Serve as a key coordination point between Sales, Logistics, Accounting, and external partners to ensure visibility into shipment status and issue resolution.
• Apply strong customer service skills to build and sustain productive, long‑term relationships with internal and external stakeholders.
• Initiate and manage claims for rejected or non‑conforming material through resolution, ensuring clear documentation and follow‑
• Support conversion activity by coordinating processing requirements and assisting with processing quotes for value‑added and conversion orders.
• Execute end‑to‑end processing for value‑added customer orders, including order entry, credit approval initiation, scheduling of processing and pickup, inventory receipt, metal conversion, documentation management, and approval of processor invoices for payment.
• Maintain and reconcile inventory records across trading systems and shared reporting tools, including open order reports, processor databases, and vendor‑managed inventory programs.
• Performs other duties as assigned.

Ideal Candidate Will Have:

Education

• Bachelor’s degree or equivalent transportation and customer service experience

Experience

• 2-4 years in a Logistics, Transportation, Fleet or Customer Service environment

Other required Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Excel, Word, Outlook, and Teams for document management, email communication, calendar coordination, and cross‑functional collaboration.
• Strong customer focus with the ability to understand customer needs, communicate professionally, and maintain positive working relationships.
• Effective interpersonal and communication skills, including clear, concise verbal and written communication and strong active listening.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Results‑oriented mindset with the initiative to take ownership, follow through on commitments, and drive tasks to completion.
• Proven problem‑solving skills, including the ability to analyze issues, identify root causes, and implement practical solutions.
• Basic understanding of transportation and logistics concepts, with a willingness to expand knowledge and functional expertise.
• Must be able to pass a pre‑employment drug screen, background check, and assessment.
• Must be legally eligible to work in the United States; visa sponsorship is not available.
• Must have regular attendance and be available to work on-site in our St. Louis, MO office. 

Perks of the Job

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• NEW! Enterprise-wide winter break between Christmas and New Year’s holidays
• Competitive wages plus performance-based bonus opportunities
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
• Paid time off for all new parents

Why Our People Love Working Here

• Purpose-driven, friendly, open and respectful culture
• Highly engaged workforce - as indicated by best-in-class engagement scores
• NEW FOR 2026! Summer Hours- Hybrid work schedule from Memorial Day through Labor Day, consisting of 3 in-office days and 2 remote days per week
• NEW FOR 2026! Up to 10 remote workdays permitted between Labor Day and Memorial Day during normal business hours
• Shared core values of safety, integrity, caring and growth
• Leaders committed to building more diverse, inclusive teams
• On-Demand pay via DailyPay
• Robust recognition and reward program
• Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
• Tuition reimbursement
• Complimentary refreshment bar with beverages and snacks
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

Who We Are

Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.

Our Commitment to Inclusion

We welcome people of different backgrounds, abilities and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. MX Holdings and our family of companies are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email jobs@metalexchange.com.

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Confidentiality Agreement Required: Yes