Customer Service Coordinator

Job Summary:

 Our Rolled Products division at Metal Exchange is a powerhouse in aluminum coil, foil, and sheet distribution—serving key industries across North America including Automotive, Building & Construction, Distribution, and HVAC. Backed by strong global partnerships with top-tier rolling mills and driven by a commitment to exceptional customer service, we deliver supply chain solutions that truly make a difference.

We’re seeking a Customer Service Coordinator who’s ready to grow with us—not just fill a role. If you're energized by opportunity, passionate about delivering exceptional service, and eager to accelerate your career, you’ll thrive in our fast-paced, supportive environment. At Metal Exchange, we don’t just recognize potential—we invest in it.”

Responsibilities of the Role:

• Enters and manages purchase orders from customers with precision and attention to detail.
• Proactively monitors order statuses, anticipates potential issues, and communicates solutions to customers through weekly status reports.
• Serves as the primary point of contact for customer inquiries, complaints, and escalations, ensures timely and professional resolution through emails and over the phone.
• Collaborates with Salespeople, Logistics Coordinators, and Accounting Teams to align priorities, resolve discrepancies, and ensure accurate billing.
• Manages and expedites mill release and shipment schedules to meet customer demand; coordinates with Logistics and Import Coordinators to optimize delivery times.
• Maintains accurate data in ERP/CRM systems and generates reports on order accuracy, delivery performance, and customer satisfaction. Uses metrics to improve individual performance and increase customer satisfaction.
• Monitors and reports inventory levels to ensure product availability and order fulfillment; reconciles invoices monthly and investigates discrepancies with Accounting Team.
• Collects and communicates customer feedback to relevant departments; recommends process improvements to enhance service quality.
• Participates in continuous improvement initiatives and contributes to team training and development.
• Maintains baseline technical knowledge of product lines and industry standards.
• Monitors and consistently increases customer satisfaction as the face of Metal Exchange.
• Ensures compliance with company policies, quality standards, and regulatory requirements.
• Performs other duties as assigned.

Ideal Candidate Will Have:

Education

• Required: Bachelor’s Degree

Experience

• Proven experience in customer service, sales support, or a related field.

Other required Knowledge, Skills, and Abilities

• Uses effective communication and interpersonal abilities.
• Possesses strong organizational and coordination skills.
• Work is detail-oriented with a commitment to accuracy and quality.
• Has an entrepreneurial drive—you thrive being part of a small team, rapidly iterating your approach to unlocking opportunities.
• Possesses a competitive nature and a will to succeed in a target-driven environment.
• Has the ability to balance and manage multiple tasks and priorities.
• Can work independently and as part of a team.
• Adheres to the highest level of personal and professional integrity.
• Develops a strong ability to analyze data to solve problems, understands technical issues and makes effective decisions.
• Enjoys customer interaction including telephone, video, and person to person meetings.
• Is naturally driven, self-motivated, and assertive in pursuing and achieving objectives.
• Is comfortable with the MS Suite (Word, Excel, PowerPoint, Outlook & Teams).
• Must be able to pass pre-employment drug screen. 
• Must be eligible to work in the United States, visa sponsorships are not available.
• Must have regular attendance.

Perks of the Job:

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with robust matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
•  

Why Our People Love Working Here:

• Purpose-driven, friendly, open and respectful culture
• Highly engaged workforce – as indicated by best-in-class engagement scores
• Shared core values of safety, integrity, respect and drive
• Leaders committed to building more diverse, inclusive teams
• Tuition reimbursement
• Employee discount program with hundreds of partner brands
• Wellness incentive program

Who We Are:

Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.

Our Commitment to Inclusion: We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate because of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. Metal Exchange and its family of brands are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email.

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.