Customer Service Coordinator

Job Summary: 

The Light Gauge Rolled Products division of Metal Exchange is a leading distributor of aluminum coil, foil and sheet products, serving the North American Automotive, Building/Flex products, and HVAC markets. We have strong strategic partnerships with quality rolling mills around the globe.  When combined with our unparalleled customer service, we deliver outstanding supply chain solutions for our customers.

We are looking to add an engaged and enthusiastic individual, motivated by fast-track opportunities for growth as an Customer Service Coordinator with aspirations to develop their professional career. 

Essential Duties and Responsibilities:

• Enter and manage sales contracts, purchase contracts, and purchase orders with precision and attention to detail.
• Manage quotes for processing or entering conversion orders.
• Support the Outside Sales team and provide customers with accurate and timely weekly status reports on their orders.
• Ensure the timely delivery of materials to meet customer requirements.
• Manage and expedite mill release and shipment schedules to meet customer demands and engage with Logistics & Import Coordinators to optimize delivery times.
• Invoice shipment promptly and accurately.
• Manage and report inventory levels to ensure product availability and order fulfillment.
• Reconcile inventory monthly, to ensure accuracy with internal systems. Coordinate with accounting to investigate and resolve discrepancies. Verify accuracy of storage and handling invoices.
• Review and resolve invoice inaccuracies.
• Address incoming queries from customers over the phone, and/or through emails. Providing exceptional service and support.
• Offer productive solutions to customers to ensure their satisfaction and encourage repeat business.
• Develop and maintain comprehensive technical knowledge of product lines.
• Maintain accurate records of customer interactions, transactions, comments and complaints.
• Communicate customer feedback to relevant departments to improve service quality and customer satisfaction.
• Monitor and consistently increase customer satisfaction as the face of Metal Exchange.
• Regular and reliable attendance.
• Other duties as assigned.

Ideal Candidate Will Have:

Education

• Required: Bachelor’s Degree

Experience

• 3+ years of proven experience in customer service, sales support, or a related field.

Other required Knowledge, Skills, and Abilities

• Effective communication and interpersonal abilities.
• Strong organizational and coordination skills.
• Detail-oriented with a commitment to accuracy and quality.
• Entrepreneurial drive—you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities.
• Competitive nature and a will to succeed in a target-driven environment.
• Ability to balance and manage multiple tasks and priorities.
• Ability to work independently and as part of a team.
• Highest level of personal and professional integrity.
• Strong ability to analyze data to solve problems, understand technical issues and make effective decisions.
• Enjoys customer interaction including telephone, video, and person to person meetings.
• Self-motivated and aggressive in pursuing and achieving objectives.
• Microsoft Office experience (Word, Excel, PowerPoint, Outlook & Teams).

Perks of the Job:

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with robust matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Ample opportunity for career growth and advancement

Why Our People Love Working Here…And So Will You!:

• Purpose-driven, friendly, open and respectful culture
• Highly engaged workforce – as indicated by best-in-class engagement scores
• Hybrid in-office and remote workplace
• Shared core values of safety, integrity, caring, and growth
• Leaders committed to building more diverse, inclusive teams
• Tuition reimbursement
• Complimentary refreshment bar with beverages and snacks
• Employee discount program with hundreds of partner brands
• Wellness incentive program

Who We Are:

Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.